Punta Cana
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Ace Rent a Car Rental Terms for travel between 07-Sep-2016 and 08-Sep-2019

Terms and Conditions - Non-refundable deposit A non-refundable deposit is collected at the time of booking with the balance payable directly to the car rental company on arrival. In the event of cancellation the deposit remains non refundable.

Renter Qualification
Rates are for renters 25 years or older. A valid drivers license and a major credit card in the renter’s own name must be presented at time of pick up.
 
Any adjustments or changes to the reservation may result in a change of rate.
 
It is our policy to hold reservations up to two hours beyond the scheduled arrival time, subject to published office hours. If you experience delays, please contact the rental office so that they can make their best effort to extend your reservation.
 
Payment Options
We accept Visa, Mastercard and American Express. Debit cards are not accepted.
 
If customer cannot provide proof of insurance,and declines CDW the credit card will be processed for the total rental plus 1000.00 deposit on all vehicles.
 
With proof of insurance or if the customer purchases CDW and ALI coverage at the counter,credit card will be processed for the total rental plus $200 deposit on Economy, Compact and Intermediate size cars at pickup. All other vehicles require $500 deposit and total rental charge at pickup.
 
If customer uses credit card insurance or insurance purchased on third party websites and declines ALI and CDW, which is optional liability insurance, a deposit of $2000 plus the estimated total will be required at pickup. Discounted Multiple day rates are valid for full term only. Early Returns will be charged regular daily rate.
 
Young and Additional Drivers
Additional Driver Fee - 5.95 per driver per day. Spouse is excluded from additional driver fee. Young Driver Fee - Renters age 21-24 will be subject to a 7.95 per day underage surcharge.
 
Geographic Restrictions
Vehicles are restricted to the Dominican Republic.
 
Shuttle Service
Nelly Rent a Car is the ACE vehicle provider in the Dominican Republic.
 
COVERAGE PLANS
 
ALI - 9.95 USD per day - Optional
CDW - 12.95 USD per day - Optional
LDW - 19.95 USD per day - Optional
 
SPECIAL EQUIPMENT
 
CSI - 6.95 USD per day
NAV - 10.95 USD per day
 
General Rules Applicable To All Rentals
It is our policy to hold reservations up to two hours beyond the scheduled arrival time, subject to published office hours. If you experience delays, please contact the rental office so that they can make their best effort to extend your reservation.
Daily and Weekend rates are for a 24 hour period.
The quoted rate is valid only for the requested vehicle class for the requested dates and times. Any adjustments or changes to the reservation may result in a change of rate.
Early returns will be charged the regular daily rate, and may not result in a refund.
Transactions are conducted in United States Dollars
Estimated total price includes the vehicle rental (time and mileage) plus applicable taxes and fees. The estimated total price does not include damage waivers, insurance products, special equipment, additional driver fees, driver age surcharges, or any other items not specifically listed in the quotation.

Terms of booking on this website

Information disclaimer
The rates on this website are often heavily discounted. This is due to our negotiated rates and bulk buying power. On very rare occasions, a rate may be displayed incorrectly due to our, or a vehicle supplier's error. In such a case, if you book with us at a quoted rate that is incorrect, we will notify you of any price change and give you the option to proceed or cancel. We make every effort to keep information on our site up to date, but we cannot guarantee this website is free of errors or omissions and retain the right to update or change the information published at any time.

Liability
To the extent permitted by law we/the owners of this website will not be liable to you or to any third party (whether in contract, tort, or otherwise) for any direct, indirect or consequential loss or damage (including but not limited to any accident, injury, delay or loss of enjoyment) arising out of your reliance upon information contained on this website, including but not limited to your use (or inability to use) any products or services described or procured through this website.

When you pick up your vehicle, you will be required to sign a rental agreement with the supplier of the vehicle. Your rental and use of the vehicle will be governed by the terms of the rental agreement and any other documentation or information provided to you by the supplier at the time you pick up your vehicle. The rental agreement is between you and the supplier and we will not be liable to you or to any third party in relation to the terms of the supplier's rental agreement or any other documentation provided to you by the supplier at the time of pick up.

While we will make reasonable efforts to ensure we are representing only reputable suppliers, we make no warranty about the fitness or suitability of any third party (supplier) product or service and will not accept responsibility for the quality or fitness of any vehicle. We welcome feedback from our customers on their experience with our suppliers. We may, at our discretion, provide you with reasonable assistance in resolving any dispute you may have with a supplier.

Our total liability to you in relation to your use of this website and the information contained on this website will not exceed the dollar amount of the deposit we have received from you in relation to your booking/rental. Refunds will not be made for bookings cancelled due to inclement weather. Again, we strongly recommend that you take out travel insurance. Your use of this website is governed by the laws of New Zealand and the jurisdiction of the New Zealand courts.

Booking information
To make a booking you must complete our booking form which is easy to follow and secured with the latest encryption technology. Once we receive your form, we will, subject to availability, confirm your booking by emailing you a confirmation voucher and invoice.

If you are booking via phone, please make sure you have read the terms and conditions of the vehicle you wish to rent first. Our reservations consultant will ask you if you have read the terms and agree to them before proceeding. The onus is always on the renter to ensure they make themselves fully aware of the terms displayed on our website.

Information disclosure
In booking on this website you acknowledge that we disclose your information to your selected Supplier in order to provide the requested rental services.

Vehicle capacity and fitness to drive
Under no circumstances are you permitted to carry more passengers than the vehicle you rent is legally registered to carry, and if you do your insurance may be invalidated. The number of seatbelts (and passengers) is indicated next to each vehicle on this website. Luggage capacity where shown is an indication only and we will not be responsible should you be unable to fit your entire luggage into a vehicle. It is your responsibility to choose a journey that is within your capabilities. A vehicle supplier can refuse to rent a vehicle to any person who is in their opinion unfit to drive or does not meet eligibility requirements. In such circumstances we will have no further liability to you.

Refund Policy
In the event of cancellation, any deposit amounts paid at the time of booking are non-refundable. 

Disputes
If you are unsatisfied with our service, please contact us within 48 hours of placing your booking or request and we will work to resolve any issues and determine if compensation is due. In the event you have completed your rental and are unhappy with your vehicle, we are happy to assist you in seeking compensation from the operator of the vehicle.


This website is owned and operated by Online Republic Ltd. Our financial centre and marketing office is based at Level 4 Excelsior House, 6 Commerce St , Auckland, New Zealand. In Australia, we are based at Suite 3.01, 11 Queens Rd, Melbourne VIC 3004. Thank you for booking with us.

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